What does FENOFF WORKSPACE sell?
We sell original-design, non-powered computer and workspace accessories, including laptop stands, monitor risers, wrist rests, cable-management products, desktop organisers, laptop sleeves, travel desk mats and related workspace items.
Where are orders shipped from?
Orders are shipped from the Netherlands.
How long does order processing take?
Orders are normally prepared within 1–2 business days, excluding weekends and public holidays.
How long does delivery within the Netherlands take?
Delivery is normally expected within 3–5 business days after processing.
How much is shipping?
Standard shipping within the Netherlands is free, with no minimum order value.
Can I track my order?
We send a shipping confirmation and tracking information when tracking is available for the selected delivery service.
What if my parcel is delayed, lost or damaged?
Email feno@fenoffworkspace.com with your order number. We will investigate and provide an appropriate solution. Approved replacement or refund arrangements will not create additional shipping charges for the customer.
What is the return period?
You may request a return within 30 days after receiving the final item in your order. This period is more generous than the standard 14-day EU withdrawal period.
Who pays for return shipping?
FENOFF WORKSPACE pays the cost of all approved returns and provides a prepaid return label. We do not charge a restocking fee.
How do I request a return?
Email feno@fenoffworkspace.com with your order number and the item you wish to return. We will provide the instructions and prepaid label. EU customers may also use the electronic withdrawal function available on the store.
When will I receive my refund?
Eligible refunds are submitted without undue delay and within the timeframe explained in our Return and Refund Policy. The card issuer may require additional processing time before the credit appears.
Which payment methods do you accept?
We accept secure Visa and Mastercard payments through the options displayed at checkout.
Are product measurements provided?
Product pages include the relevant dimensions and measurement points. Small production tolerances may occur, but any material difference will be addressed through our customer-friendly return and legal guarantee process.
How can I contact FENOFF WORKSPACE?
Email feno@fenoffworkspace.com. Include your order number for order-specific enquiries.