Shipping policy

This policy applies to orders delivered within the Netherlands.

Shipping Area and Origin

We ship orders from the Netherlands to customer addresses in the Netherlands. We do not currently offer delivery to other countries through this store.

Order Cut Off and Processing

Setting	Store commitment
Daily cut-off	14:00 Netherlands time on business days
Processing time	1–2 business days
Processing days	Monday through Friday
Excluded days	Weekends and U.S. federal public holidays
Transit time	3–5 business days
Total estimate	4–7 business days

 

Orders placed after 14:00, on a weekend or on a U.S. federal public holiday begin processing on the next processing day.

Shipping Cost

FENOFF WORKSPACE pays standard outbound shipping for every order delivered within the Netherlands. There is no minimum order value and no standard shipping charge at checkout.

Tracking

We send a shipping confirmation and tracking details when the parcel is dispatched and tracking is available for the selected service.

Address and Order Changes

Review the delivery address before checkout. To request an address or order change, email feno@fenoffworkspace.com. Customer support can process a change only before shipment. After shipment, we will help with any available carrier option, but an address change cannot be guaranteed.

Delayed Lost or Damaged Parcels

Contact us if tracking does not update, a parcel is materially delayed, or an item arrives damaged. We will investigate and provide an appropriate solution, including a replacement or refund when applicable. We pay the shipping costs required to resolve an approved delivery problem.

Split Shipments

An order may arrive in more than one parcel. We do not charge additional shipping for split shipments. Where a return period is measured from delivery of the final item, the final parcel date will be used.