Refund policy

We accept returns of defective and non-defective products and provide direct exchanges when replacement stock is available.

Return Period

You may request a return within 30 days after you, or a person designated by you, receives the item. For orders delivered in separate parcels, the period begins when the final item is received. This 30-day return policy includes the statutory EU withdrawal period.

Eligible Product Condition

Both defective and non-defective products may be returned. New products and products inspected or tried only as reasonably necessary to establish their nature, characteristics and function are eligible. Return all included parts and accessories and use the original packaging where reasonably possible. Missing packaging alone does not remove the right to return.

How to Request a Return

1. Email feno@fenoffworkspace.com with the order number and the item to be returned.

2. State whether you prefer a refund or a direct exchange. A reason is not required for a non-defective return.

3. Wait for return approval, the correct return address, instructions and a prepaid return label.

4. Send the item using the provided label within 14 days after receiving the return instructions.

Return and Exchange Shipping Costs

FENOFF WORKSPACE pays approved return shipping for defective and non-defective returns. For a direct exchange, we also pay the shipping cost of the replacement item. There is no restocking, handling or exchange fee.

Direct Exchanges

Direct exchanges are available when the requested replacement is in stock. After we approve the exchange, we provide a prepaid return label. We dispatch the replacement after the returned item is received and checked, unless we confirm another arrangement in writing. If replacement stock is unavailable, you may choose another available item or receive a refund to the original payment method.

Damaged Defective Incomplete or Incorrect Items

Contact us promptly with the order number and a description of the issue. Photographs may help us verify the condition. We will provide a prepaid return label and a remedy at no cost, which may include repair, direct replacement, price reduction or refund. These remedies do not reduce any legal guarantee or mandatory consumer right.

Refund Timing and Method

Approved refunds are returned to the original payment method. We issue the refund without undue delay and no later than 14 days after receiving the withdrawal request. Where permitted by law, we may wait until the returned goods arrive or you provide evidence of return, whichever occurs first. After we issue the refund, your bank or payment provider may require an additional 3–10 business days to post the credit.

Order Cancellation

You may request cancellation before shipment by emailing feno@fenoffworkspace.com. Address and order changes also require contact with customer support and can be completed only before shipment. If the parcel has already shipped, the return process is available after delivery.

Withdrawal Statement

You may exercise a statutory right of withdrawal by emailing feno@fenoffworkspace.com with a clear statement such as: I withdraw from my purchase of [product name], order [order number], ordered on [date] and received on [date]. Include your name and address. We will confirm receipt.