Payment Policy

Accepted Payment Methods

The following payment methods may be used when they are displayed at checkout:

Shop Pay

Visa

Mastercard

American Express

Diners Club

Discover

Apple Pay

Google Pay

PayPal

Shop Pay Installments is not offered. Availability of a wallet may depend on the customer’s device, browser and wallet setup.

Payment Authorization and Order Confirmation

The complete order total is displayed before payment is submitted. Payment may be authorized or captured when the order is placed. An order confirmation is sent to the email address supplied at checkout after the transaction is accepted.

Prices Taxes and Shipping

Prices are displayed in EUR. Applicable taxes and the final total appear at checkout. Standard delivery within the Netherlands is free, and we do not add a card-payment surcharge.

Payment Security

Payments are transmitted through secure checkout systems. Fenoff NebulaForge Systems LLC does not receive or store the complete payment card number. We remain responsible for responding to order, payment-status and refund questions submitted through the store.

Refunds

Approved refunds are issued to the original payment method. After the refund is issued, the bank or payment provider may require an additional 3–10 business days to post the credit.

Unsuccessful Payments

If payment is not completed, a confirmed order is not created. Review the entered information or try another method displayed at checkout. For help confirming order status, email feno@fenoffworkspace.com. Do not send a complete card number or security code by email.